FAQs

24 hours notice is required to cancel your appointment. If adequate notice is NOT provided, full visit fees may apply, and you may lose the ability to book future appointments.

Yes, Kamloops Physiotherapy is always accepting new patients! Contact us to get started.

Yes, most assessment visits and follow-up sessions can now be booked online.

In some cases, you need to phone our clinic to make an appointment. You can still view available openings online, then call 250-314-0788 and our team will help you find the right appointment with the right therapist.

In most cases, no. You usually do not need a doctor’s referral to book physiotherapy, massage therapy, or kinesiology. If you plan to use extended health benefits, it’s a good idea to check with your provider first, as some plans may require a referral for reimbursement.

It depends on the injury, the surgery, and your stage of recovery, but it’s usually worth contacting the clinic early if you’re unsure.

For new injuries like sprains, strains, dislocations, or post-surgical recovery, a physiotherapist can help you understand what is safe, what to avoid, and when to start moving more. In some cases, early treatment may focus on assessment, education, swelling management, gentle movement, or planning the next steps rather than hands-on treatment right away.

If you’ve had surgery, please follow any instructions from your surgeon and bring any post-op protocols or restrictions to your appointment.

Our rates depend on the type and length of appointment. In some cases, part or all of the fee may be billed directly through MSP, WorkSafeBC, Veterans Affairs Canada (formerly DVA), or another third-party payer.

Current private rates include:

• Physiotherapy
  45-minute assessment: $155
  30-minute follow-up: $103

• Vestibular physiotherapy
  60-minute assessment: $206
  30-minute follow-up: $103

• Pelvic health physiotherapy
  60-minute assessment: $206
  30-minute follow-up: $103

• Registered massage therapy
  60-minute assessment: $133
  60-minute treatment: $133

• Kinesiology
  45-minute appointment: $95

New patients or existing patients who have a new injury or who have not been seen for more than 3 months must book an assessment appointment. You cannot book a 30-minute assessment.

Please contact the clinic if you are unsure what applies to your coverage or claim, or see our complete fee schedule for details.

Yes. Kamloops Physiotherapy can direct bill some extended health benefit plans.

If your provider is Pacific Blue Cross, Manulife, Desjardins, or Canada Life, we may be able to direct bill all or part of your visit fee. Please ask when you call to book, and our reception team can let you know whether direct billing is available for your plan.

If we are not able to direct bill your provider, payment is due at the time of your visit. We’ll provide a receipt that you can submit to your extended health plan for reimbursement.

With one specific exception, Kamloops Physiotherapy does not offer direct billing for ICBC claims.

• Physiotherapy: No

• Massage Therapy: No

• Kinesiology: Approved visits only

We continue to treat current patients and accept new patients for injuries related to motor vehicle accidents, but visits are billed at our private rates. You’ll receive a receipt for each visit, which you can submit to ICBC for reimbursement. ICBC may reimburse most of the fee, depending on your claim and coverage.

Kamloops Physiotherapy does not communicate directly with ICBC about your claim. If ICBC needs information from you, or if you need to submit receipts or documentation, you will be responsible for managing that with ICBC directly.

If your motor vehicle accident happened outside of BC, or if an insurance provider other than ICBC is involved, you may also be required to pay the full private fee. Please contact our reception team if you’re unsure how this applies to your situation.

Yes. Kamloops Physiotherapy is part of the WorkSafeBC Provider Network and can bill WorkSafeBC directly for approved physiotherapy assessment and treatment.

If you have an accepted WorkSafeBC claim for a workplace injury, there is no charge for approved visits. An initial physiotherapy assessment is automatically approved within 60 days of the injury date, as long as you have a WorkSafeBC claim number.

As part of WorkSafeBC treatment, your physiotherapist may need to contact your employer to discuss your job demands and return-to-work options, such as modified duties or modified hours. You’ll be asked to provide written consent for this during your initial assessment.

Please see our WorkSafeBC Handout for more details, or visit the WorkSafeBC website to learn how to report a workplace injury.

Yes. We can direct bill Veterans Affairs Canada (VAC, formerly DVA) for patients with an accepted claim and confirmed coverage.

Before your appointment, our team will confirm your coverage with VAC. Please contact the clinic if you have questions or need help determining what is covered.

Please bring anything that may help your therapist understand your injury, symptoms, or health history.

This may include:

• your completed intake form, if you filled it out in advance

• your doctor’s referral, if you were referred

• your claim number, if your visit is related to a workplace injury

• your BC Services Card / CareCard

• any specialist reports or imaging reports, such as X-ray or MRI results

• a list of current medications

• footwear that may relate to your symptoms, such as running shoes, work boots, or orthotics

Please also wear or bring clothing that allows your therapist to assess the area being treated. For lower back, hip, knee, or leg concerns, stretchy shorts that do not cover the knees are helpful. For shoulder, neck, or mid-back concerns, a tank top can be helpful. If you forget, the clinic may have shorts available to borrow.

Your first appointment is focused on understanding your concern, how it started, and how it is affecting your day-to-day life.

Your therapist will spend about 45 minutes with you, but please allow at least one hour for the full appointment. They’ll ask about your current problem, health history, and any relevant details that may help guide your assessment. It can be helpful to jot down a few notes before you arrive, especially if there are symptoms, changes, or questions you do not want to forget.

After talking through your history, your therapist will complete a physical assessment. This may include testing your joints, muscles, nerves, movement, strength, flexibility, and function to help form a working diagnosis.

Your therapist will then discuss their findings with you and outline a treatment plan. If time allows, treatment may begin during the first visit. If your concern is more complex, chronic, or involves multiple areas of the body, the first visit may focus on assessment, with treatment beginning at your next appointment.

Follow-up visit lengths depend on the type of care you’re receiving and what your therapist recommends.

Most physiotherapy follow-up visits for orthopedic concerns are 30 minutes and are generally one-on-one with your physiotherapist. If your concern is more complex, your physiotherapist may recommend a longer appointment.

Most kinesiology follow-up visits are 45 minutes, and massage therapy follow-up visits are generally 60 minutes.

Your treatment schedule depends on your injury, symptoms, goals, and how your body responds to care.

Some people only need a few visits for guidance, treatment, and a home program. Others may benefit from more regular appointments, especially if the issue is complex, chronic, post-surgical, or affecting work, sport, or daily life.

Your therapist will discuss a recommended plan after your assessment, including how often to come in, what to work on between visits, and when your plan may need to change.

Yes. While therapists are not permitted by their colleges to use the title “specialist,” many have additional training or a particular clinical focus in certain types of injuries, treatment approaches, or regions of the body. You can explore our services and team profiles to find the therapist whose experience and interests best match your needs.

No. There is no extra charge for IMS, dry needling, or acupuncture when it is used as part of a standard physiotherapy visit. Your physiotherapist may include IMS, dry needling, or acupuncture if it is appropriate for your assessment, goals, and treatment plan. These techniques are often combined with other forms of physiotherapy, such as exercise, manual therapy, and education.

When acupuncture is performed by a physiotherapist, it is considered part of physiotherapy treatment. This means it may be claimed under your physiotherapy benefits, not acupuncture benefits, through your extended health plan.

Only registered acupuncturists can bill under acupuncture benefits with extended health plans.

IMS and acupuncture both use fine needles, but they are used differently.

IMS, or intramuscular stimulation, is often used by physiotherapists to target tight, sensitive, or overactive muscles that may be contributing to pain or limited movement. Acupuncture may be used in physiotherapy to help with pain, nervous system sensitivity, and other treatment goals.

Your physiotherapist will only use IMS or acupuncture if it is appropriate for your assessment, your comfort level, and your treatment plan. These techniques are often combined with exercise, manual therapy, and education.

No, Kamloops Physiotherapy does not currently offer shockwave or laser therapy. Our physiotherapy treatments typically focus on hands-on care, exercise, and patient education, but laser and shockwave therapy are not currently part of our services.

No. At this time, physiotherapists, registered massage therapists, and kinesiologists in British Columbia are not permitted to order medical imaging such as X-rays. If imaging is needed, your physician or another appropriate medical provider can help with that process.