Physiotherapy
Evidence-based physiotherapy to relieve pain, improve movement, and help you get back to the activities you love.
Physiotherapy Services
Physiotherapy can help with pain, injury, mobility, strength, balance, and recovery after surgery or strain. Explore the services below to find the type of care that best fits what you’re dealing with and what you want to get back to.
Have a question, need help booking, or not sure which service is right? Contact us and we’ll help you take the next step!
Meet Your Physiotherapists
Our physiotherapists bring a wide range of training, experience, and clinical interests to their work. Whether you’re recovering from an injury, managing pain, or working toward a specific activity goal, you can choose a therapist whose approach and areas of focus fit your needs.
Physiotherapy 101
Care for how your body moves, feels, and functions
Physiotherapy looks at more than one sore spot. Your physiotherapist will assess how your body is moving, what may be contributing to your pain or limitation, and what kind of treatment can help you make progress.
Your plan may include hands-on therapy, guided exercise, education, taping or bracing, therapeutic modalities, and strategies to help you continue improving between visits. The goal is to help you understand what’s going on, reduce pain where possible, and build the strength, mobility, and confidence to return to the activities that matter to you.
What to Expect
Your First Physio Visit
Your first visit is about understanding what’s going on, how it’s affecting you, and what kind of support will help you move forward.
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1
Talk through your history
Your physiotherapist will ask about your current injury or reason for coming in, along with any relevant health history, past injuries, medications, or medical conditions.
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2
Assess how you move
They’ll complete a physical assessment, which may include looking at your range of motion, strength, flexibility, muscle tone, alignment, and how your body moves.
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3
Review what they’re finding
Your physiotherapist will explain their findings, talk through a working diagnosis, and help you understand what may be contributing to the issue.
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4
Begin your treatment plan
Treatment usually begins during your first visit and is tailored to your assessment, your body, and your goals.
FAQs
Do you offer direct billing for physiotherapy appointments?
Yes. Kamloops Physiotherapy can direct bill some extended health benefit plans.
If your provider is Pacific Blue Cross, Manulife, Desjardins, or Canada Life, we may be able to direct bill all or part of your visit fee. Please ask when you call to book, and our reception team can let you know whether direct billing is available for your plan.
If we are not able to direct bill your provider, payment is due at the time of your visit. We’ll provide a receipt that you can submit to your extended health plan for reimbursement.
Can you bill ICBC for my physiotherapy sessions?
No, Kamloops Physiotherapy does not offer direct billing for ICBC claims.
We continue to treat current patients and accept new patients for injuries related to motor vehicle accidents, but visits are billed at our private rates. You’ll receive a receipt for each visit, which you can submit to ICBC for reimbursement. ICBC may reimburse most of the fee, depending on your claim and coverage.
Kamloops Physiotherapy does not communicate directly with ICBC about your claim. If ICBC needs information from you, or if you need to submit receipts or documentation, you will be responsible for managing that with ICBC directly.
If your motor vehicle accident happened outside of BC, or if an insurance provider other than ICBC is involved, you may also be required to pay the full private fee. Please contact our reception team if you’re unsure how this applies to your situation.
What do physiotherapists treat?
Physiotherapists treat a wide range of injuries and conditions that affect movement, strength, mobility, balance, pain, and function. This can include muscle and joint injuries, sport injuries, post-surgical recovery, neck and back pain, chronic pain, dizziness, concussion symptoms, and other concerns that affect how you move and feel.
What education do physiotherapists have?
Physiotherapists are university-trained healthcare professionals with extensive education in anatomy, kinesiology, physiology, rehabilitation science, assessment, and treatment planning. In Canada, the educational standard for physiotherapists has evolved from a bachelor’s degree to the current master’s-level training required for entry into the profession.
In British Columbia, physiotherapists are regulated health professionals and must be registered with the College of Health and Care Professionals of BC. Our physiotherapists have also complete additional post-graduate training in areas such as manual therapy, sport injury rehabilitation, IMS/dry needling, vestibular rehabilitation, concussion care, acupuncture, pelvic health, and other focused areas of practice.
This training helps your physiotherapist assess your injury or condition, explain what may be contributing to it, and build a treatment plan that reflects your body, your goals, and the activities you want to return to.
What treatments might be included in physiotherapy?
Your treatment will depend on your assessment and goals. Physiotherapy may include hands-on manual therapy, guided exercise, mobility work, strengthening, education, taping or bracing, therapeutic modalities, and strategies to support your recovery between visits.
Do I need a referral to see a physiotherapist?
In most cases, you do not need a referral to book physiotherapy. Some insurance plans may require one for coverage, so it’s a good idea to check your extended health benefits if you are unsure.
How do I know which physiotherapist to book with?
Each physiotherapist brings different training, clinical interests, and experience. You can review the team profiles to learn more about each therapist, or contact the clinic for help choosing someone who fits your injury, goals, and preferences.
Can you bill WorkSafeBC for my physiotherapy visits?
Yes. Kamloops Physiotherapy is part of the WorkSafeBC Provider Network and can bill WorkSafeBC directly for approved physiotherapy assessment and treatment.
If you have an accepted WorkSafeBC claim for a workplace injury, there is no charge for approved visits. An initial physiotherapy assessment is automatically approved within 60 days of the injury date, as long as you have a WorkSafeBC claim number.
As part of WorkSafeBC treatment, your physiotherapist may need to contact your employer to discuss your job demands and return-to-work options, such as modified duties or modified hours. You’ll be asked to provide written consent for this during your initial assessment.
Visit the WorkSafeBC website to learn how to report a workplace injury.
