Stacy Durante is the office manager at Kamloops Physiotherapy and has worked in healthcare support, customer service, and patient care coordination since 2001.
Stacy helps keep the clinic running smoothly for patients, practitioners, and staff. Her role draws on a deep knowledge of the clinic, the systems behind the scenes, and the kind of steady support that helps people feel taken care of from the moment they connect with the office.
She especially enjoys seeing patients “graduate” from therapy and return to their pre-injury activities and routines. That front-desk perspective gives her a clear view of the full patient journey: the first call, the early uncertainty, the steady progress, and the moment someone is ready to move forward.
Her colleagues describe her as supportive, funny, and optimistic—with Kevin F. adding “relentlessly positively optimistic.” It is a fitting description for someone who is often described as both “the glue and the vault” of the clinic.
Areas of focus
- Office management
- Patient support
- Customer service
- Clinic coordination
- Staff support
- Keeping the day moving
Outside the clinic
Outside work, Stacy enjoys trail running with her dog, sports, paddleboarding, and refurbishing furniture.
It’s a very Stacy mix: active, practical, and hands-on.
